Effective Date: 2 August 2026 · Last Updated: 2 August 2026
This Privacy Policy explains how AMR ("we", "us", or "our") collects, uses, discloses, and protects information when you use the AMR mobile application (the "App") and related services (collectively, the "Services"). By creating an account or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the App.
1. Information We Collect
1.1 Information You Provide to Us
Account information: full name, email address, phone number, and password (stored securely; we never store passwords in plain text).
Profile information: profile photo (if you choose to upload one via camera or photo library).
Order & booking information: services, products, and events you browse, add to cart, favorite, book, or purchase, including order history and vendor interactions.
Loyalty program data: points earned, redeemed, and related activity if you participate in our loyalty program.
Customer support communications: messages, feedback, or complaints you send us.
1.2 Information Collected Automatically
Device information: device model, operating system and version, unique device/app identifiers, and app version.
Usage data: in-app activity such as pages viewed, features used, cart and favorites activity, and crash/diagnostic logs, used to maintain and improve the App.
Push notification token: a Firebase Cloud Messaging (FCM) token used to deliver order updates, promotions, and service notifications to your device.
1.3 Information We Do Not Collect
We do not access your device's precise or approximate location, contacts, microphone, or call/SMS data. Camera and photo library access is used only when you choose to upload or update your profile picture.
1.4 Payment Information
If the App supports paid orders or bookings, payment is processed securely by our third-party payment gateway partners. We do not collect or store your full card number, CVV, or banking credentials on our servers.
2. How We Use Your Information
Create and manage your account
Process and fulfil orders, bookings, and vendor service requests
Operate the shopping cart, favorites, and loyalty program
Send order confirmations, status updates, and service-related push notifications
Provide customer support and respond to your requests
Personalize your experience and recommend relevant services, products, and events
Detect, prevent, and address fraud, abuse, and technical issues
Improve, test, and maintain the App's performance and features
Comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We share information only in the following circumstances:
Recipient
Purpose
Vendors / service providers on the platform
To fulfil the specific order, booking, or service you request
Payment processors
To securely process payments for paid orders
Firebase / Google (Google LLC)
Push notifications (Firebase Cloud Messaging) and crash/performance diagnostics
Cloud hosting & infrastructure providers
To store and process app data securely
Legal & regulatory authorities
Where required by law, court order, or to protect our rights, users, or the public
Business transfers
In connection with a merger, acquisition, or sale of assets, with notice to you
All third parties are contractually required to protect your data and use it only for the purposes we specify.
4. Data Security
We use industry-standard safeguards — including encrypted storage for credentials (via secure device storage) and encrypted transmission (HTTPS/TLS) — to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time (see Section 7).
6. Children's Privacy
The App is not directed to children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
7. Your Rights & Account/Data Deletion
Depending on your location, you may have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information (via your Profile screen in-app)
Request deletion of your account and personal data
Withdraw consent to marketing push notifications at any time (via device notification settings)
Request a copy of your data in a portable format
To delete your account and data:
In-app: Go to Profile → Settings → Delete Account, or
Email us at inquiry@vgaadvisory.com with the subject "Account Deletion Request" from your registered email address.
We will process deletion requests within 30 business days, except where we are required to retain certain data for legal, tax, or fraud-prevention purposes.
8. International Data Transfers
Your information may be stored and processed in countries other than your own. We take appropriate measures to ensure your data remains protected in accordance with this Privacy Policy wherever it is processed.
9. Third-Party Links & Services
The App may contain links to third-party websites or vendor content (e.g., via in-app browser/webview). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via an in-app notice or by updating the "Last Updated" date above. Continued use of the App after changes take effect constitutes acceptance of the revised policy.